Understanding the role of participants in the justice system is paramount to driving the right work to the right people at the right time and ultimately to ensuring that tasks and obligations are completed on time. Making informed decisions hinges on having ‘the big picture’ about everyone who interacts with the justice system, whether internal or external. Is this person involved in other matters? What obligations does he have? What’s her availability for assignment to this case or task? What’s his caseload in comparison to others? Does her history provide insight to the case at hand?