When the case is flowing, the work is flowing… or is it? We hear caseflow and workflow used interchangeably in many courts, and the truth is, they’re distinct functions that both need to be moving along smoothly to serve your community.
While caseflow is about the case progressing through its timeline in an equitable way, workflow is the behind-the-scenes mechanism that makes it all happen.
As we think about moving forward, where we go from here, it’s easy to focus on those processes. Courts shifting services online has been an incredible leap forward in access to justice. Online dispute resolution is breaking down barriers. Available court technology is better than ever.
What made that adaptation to work from home easier? Our customers tell us that personalization was key. As you and your team continue to evolve your ways of working, let’s leave behind the frustrating parts of our pandemic working lives, and let’s retain the helpful ones.
Try taking a step back and evaluating your EBP using the case formulation framework. Case formulation is bigger than case management – it’s about the way your agency and your partner agencies are navigating through a case, not just the way you’re managing it. And it might be the key to ensuring your EBP is working the way it should.
“It’s the best thing since sliced bread” is an expression for a reason. Sometimes the smallest thing can make the biggest difference. Thanks to technology, our days are filled with quick time-savers that we might not even notice anymore.
ODR tools allow court-involved people to engage with your court differently, saving time and money for all involved.
Simply having the data and being able to use the data effectively are two very different things. Here are the top 5 ways your case management tool can help you make sense of it all and easily move you from data to decisions.
Courts that implement a reminder system are seeing higher appearance rates, more timely payments, improved caseflow, and better relationships with the communities they serve.
Best Practice: Ensure you’re seamlessly exchanging data with other agencies and jurisdictions, and make sure your team can use the data you receive.