When the case is flowing, the work is flowing… or is it? We hear caseflow and workflow used interchangeably in many courts, and the truth is, they’re distinct functions that both need to be moving along smoothly to serve your community.
While caseflow is about the case progressing through its timeline in an equitable way, workflow is the behind-the-scenes mechanism that makes it all happen.
As we think about moving forward, where we go from here, it’s easy to focus on those processes. Courts shifting services online has been an incredible leap forward in access to justice. Online dispute resolution is breaking down barriers. Available court technology is better than ever.
Try taking a step back and evaluating your EBP using the case formulation framework. Case formulation is bigger than case management – it’s about the way your agency and your partner agencies are navigating through a case, not just the way you’re managing it. And it might be the key to ensuring your EBP is working the way it should.
You’re navigating constant change, and with some of you, we’ve been right there in the trenches. With others, we’ve been cheering from the sidelines. And with others, we’ve been standing back in awe. Whether we’re working with you (yet) or not, we simply want to say THANKS.
A year ago, we stepped up. We innovated. We experimented. We gave ourselves the grace and the space to try something new, and it worked. Let’s look at the top ways courts are increasing access to justice in their communities in lasting ways.